Privacy Policy
At HMA Capital, we are dedicated to safeguarding your personal information in line with the Privacy Act 1988 (Cth). This policy outlines how we currently collect, use, and manage your personal data.
Information Collection and Usage
When assisting you with financial matters, we may request personal details, which could include sensitive information such as health data or any vulnerabilities you disclose. This information enables us to provide tailored advice and support for your credit requirements. We share your data only with the companies you choose to engage with and their representatives.
Additionally, we use your information to:
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Send you requested product details.
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Manage our ongoing relationship, including invoicing and client surveys.
Unless you opt out, we may contact you via mail or electronic means. Occasionally, we might inform you about promotions, new services, special offers, events, or articles that may interest you. If you prefer not to receive such communications, please notify us via email or in writing.
We also utilize your information internally to enhance our services and address any issues.
Consequences of Withholding Information
If you choose not to provide complete information, we may be unable to offer appropriate advice or assistance regarding your credit needs.
Data Storage and Protection
We are committed to maintaining the reliability, accuracy, completeness, and currency of the personal information we hold. We implement measures to protect your data's privacy and security. Personal information is retained only as long as necessary for its intended purpose or to meet legal and ethical obligations.
Disclosure of Information
We do not sell, trade, or rent your personal information to others. However, we may disclose your information to:
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Our credit licensee for administrative and supervisory purposes.
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Contractors providing services on our behalf, such as mailing services.
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Other companies in events like corporate sales, mergers, reorganizations, or dissolutions.
In such cases, we strive to ensure these parties protect your information as we do. We may also disclose your data if required by law or under exceptional circumstances permitted by the Privacy Act.
Accessing and Correcting Your Information
Upon receiving a written request with sufficient details to identify your information, we will disclose the personal data we hold about you. We will correct, amend, or delete any information we agree is inaccurate.
To access or correct your personal information, please contact Humphrey at humphrey@hmacapital.com.au. We do not charge for processing such requests.
Consent
By seeking our assistance with your credit needs, you consent to the collection and use of your information as described in this policy.
Feedback and Complaints
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Humphrey at humphrey@hmacapital.com.au.
Internal Dispute Resolution
If you have a complaint, please inform us via email. Address your concerns to The Complaints Officer at humphrey@hmacapital.com.au, providing as much detail as possible. Ensure your complaint is in writing. Upon receipt, we will attempt to resolve the issue promptly.